There are many parties involved in an international shipment, which makes it difficult to identify the party responsible for each leg of the process when a problem arises. As a participant in this convoluted relationship, you must not only be aware of your own responsibilities but that of the other relevant parties as well. Not knowing the responsibilities of your supplier or freight forwarder represents a huge risk for an importer. And in a sector as complex as ocean freight, there’s a very thin line separating risk from logistical disaster.
Those working in the industry are well-aware of the intricacies of logistics, and how a tiny and seemingly innocuous error can result in harsh consequences. In many of these such cases, the underlying problem is the lack of knowledge of roles and responsibilities.